A Plus Virtual Solutions is a France-based digital operations consultancy providing AI-enabled business support, instructional design, multilingual localisation, podcast production, CRM optimisation and strategic digital services to organisations in France, the United Kingdom and internationally.

For the purposes of data protection law, A Plus Virtual Solutions is the Data Controller for personal information collected through this website.

If you have any questions about this Privacy Policy or how we process your information, please contact us using the details at the end of this page.

Depending on how you interact with our website or services, we may collect information such as:

• your name;
• your email address;
• your telephone number (where provided);
• your company or organisation;
• details submitted through our contact forms;
• communications you send to us;
• information relating to enquiries about our services;
• Website usage information is collected through cookies and similar technologies.

We only collect information that is relevant and necessary for the purposes described in this Privacy Policy.

We use personal information to:

• respond to enquiries;
• communicate with prospective and existing clients;
• provide and improve our services;
• prepare proposals and quotations;
• deliver contracted services;
• manage our business operations;
• comply with legal and regulatory obligations;
• maintain the security of our website and systems;
• Send marketing communications where you have chosen to receive them.

We will never sell your personal information.

Under the GDPR, we process personal information using one or more lawful bases, including:

• your consent;
• taking steps before entering into a contract;
• fulfilling our contractual obligations;
• complying with legal obligations;
• our legitimate interests, provided these do not override your rights and freedoms.

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and support the operation of our online services.

For more information, please read our Cookie Policy.

We may work with trusted third-party providers that help us operate our business and deliver our services.

Depending on the services being provided, this may include providers such as:

• Google Workspace;
• HubSpot;
• Stripe;
• secure cloud storage providers;
• professional advisers;
• trusted specialist subcontractors engaged under appropriate confidentiality obligations.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate safeguards are in place.

Some of the service providers we use may process information outside the European Economic Area (EEA).

Where this happens, we take reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable data protection legislation.

We take information security seriously.

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures are reviewed as our business, services and technology continue to evolve.

How long we keep information

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory obligations.

When information is no longer required, it is securely deleted or anonymised where appropriate.

Depending on your location and applicable data protection laws, you may have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• restrict or object to certain types of processing;
• withdraw consent where processing is based on consent;
• request a copy of your information in a portable format;
• lodge a complaint with your relevant data protection authority.

We will always aim to respond to privacy requests promptly and in accordance with applicable law.